Return Policy


 

Our Products Are Food

Because all Boxed Joy Co products are perishable food items, we handle returns differently than a typical retail store. Once an order has shipped, we are unable to accept returns or exchanges of candy and food items for reasons of hygiene, safety, and product quality — this is standard practice across the food and confections industry.

This doesn't mean we won't make things right. If something arrives damaged, defective, incorrect, or otherwise not as expected, see "Damages and Issues" below — we want to hear from you and will work with you to resolve it.

 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately at kelly@boxedjoyco.com if the item is defective, damaged, melted, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damaged or incorrect item and your order number so we can process your request quickly.

We ask that you reach out within 3 days of delivery to report any issue, since candy quality can be affected by time and storage conditions on your end after that window.

Depending on the issue, we may offer a replacement, store credit, or a refund, at our discretion.

 

 

Non-Returnable Items

In addition to all food and candy products, the following categories cannot be returned:

  • Perishable goods generally (including anything containing chocolate, candy, or other confections)

  • Custom or personalized orders (such as custom box builds or personalized labels/messages)

  • Sale items and gift cards

Please get in touch if you have questions or concerns about your specific order.

 

 

Cancellations

If you need to cancel or change an order, please contact us at kelly@boxedjoyco.com as soon as possible. We can only accommodate cancellations or changes before an order has shipped; once an order has shipped, our standard damages/issues process above applies instead.

 

 

European Union 14-Day Cooling-Off Period

Under EU consumer protection law, sealed goods that are liable to deteriorate or expire rapidly — which includes food and confectionery — are exempt from the standard 14-day right of withdrawal once unsealed or opened. Because our products fall into this category, orders shipped into the European Union are subject to the same non-returnable policy described above, rather than the general 14-day cooling-off period. If your order arrives damaged or defective, the "Damages and Issues" section above still applies.

 

 

Refunds

Where a refund is approved under our Damages and Issues process, we will notify you of the outcome and, if approved, issue the refund to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund on their end.

If more than 15 business days have passed since we approved your refund and you have not seen it reflected, please contact us at kelly@boxedjoyco.com so we can look into it.

 

 

Contact

For any question about an order, damage, or a return-adjacent issue, reach out any time at kelly@boxedjoyco.com. We're happy to help.