Shipping Policy

 

 

Processing Time

Orders are typically processed within 1–3 business days of purchase, not including weekends or holidays. During high-volume periods (such as holidays or promotions), processing may take longer — we'll do our best to notify you of any significant delays.

You will receive a shipping confirmation email with tracking information once your order has shipped.

 

 

Shipping Rates and Methods

Shipping rates are calculated at checkout based on your order weight, size, and destination.

 

Heat-Sensitive and Perishable Products

Our candy and chocolate products can be affected by heat and temperature changes during transit. We take reasonable precautions in how we package orders, but we cannot guarantee product condition once a package leaves our facility, particularly during warmer months or in transit through hot climates.

To help protect your order:

  • We may include reusable ice packs and reusable insulated cooler bags for orders shipped during warmer months.

  • We recommend selecting expedited shipping during summer months or if you're located in a warmer climate, to minimize transit time.

  • If you receive a melted, damaged, or otherwise compromised product, please contact us at kelly@boxedjoyco.com with photos and your order number within 2 days of delivery so we can make it right — see our Return Policy for details.

We are not responsible for products damaged by heat exposure once delivered to the carrier, but we want to hear about it and will work with you to find a resolution.

 

 

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.

If your tracking shows delivered but you haven't received your package, please contact us at kelly@boxedjoyco.com 2 days so we can look into it with the carrier.

 

 

Shipping Restrictions

At this time, we ship to the United States, U.S. territories, and APO addresses. We do not currently ship to international destinations.

If you have questions about whether we can ship to your location, please reach out to kelly@boxedjoyco.com before placing your order.

 

 

Lost, Delayed, or Stolen Packages

Once a package has been handed off to the carrier, transit times and delivery are outside of our control. We are not responsible for packages that are lost, stolen, or delayed by the shipping carrier after pickup, but we're happy to assist you in filing a claim with the carrier if this happens.

If your package is significantly delayed, marked as delivered but missing, or shows signs of carrier mishandling, please contact us at kelly@boxedjoyco.com and we'll help however we can.

 

 

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at kelly@boxedjoyco.com — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered fulfillment.

 

 

Questions

If you have any questions about your order or our shipping practices, reach out any time at kelly@boxedjoyco.com.