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FAQ
Delaware. (Yes, it’s a real state! Nuzzled by Maryland, Pennsylvania, New Jersey, and the Atlantic ocean.)
What’s with all the pickle talk?
Because pickles make the perfect Girl Dinner (in Kelly’s opinion, at least)! Since pickles are a staple in Kelly’s diet, they’ve become a fun mascot of sorts for BoxedJoyCo. If you select a candy option that has been randomly chosen as Rickle the Pickle’s hiding spot during a Pick N Mix live, you get a free “Make Pickles Great Again” sticker! And Kelly even has handmade Emotional Support Pickles up for preorder in the Candy Shop! Plus, have you seen the surprise on her green apron or that AWESOME video of our beloved Diane? Pickles are just fun! Keep an eye out for more pickle-related items as they drop on the site in the future.
Do you ship internationally?
At this time, we only ship within the USA.
How long does shipping take?
Currently, Pick N Mix orders take up to 48 business hours to ship and premade mixes take up to 5 business days to ship. Once they’re dropped at the post office, it usually takes 3-5 business days - but it all depends on how far you are from Delaware and if there are any delays with USPS!
Can you combine multiple orders into one shipment?
We sincerely appreciate your enthusiasm and support, however we are no longer able to combine orders and refund the additional shipping. Please keep this in mind when shopping.
Where’s my order?
You should receive an email from "Kelly Paola" with your tracking number - courtesy of PirateShip - once your order ships. Still have a question about your order? Email boxedjoyco@gmail.com with your name and order number. Please keep in mind that this is a small business, so patience is appreciated!
How do I make my own candy mix?
That's called Pick n' Mix! Currently, pre-orders open during our TikTok Lives for the following TikTok Live, so keep an eye on the schedule for the next time orders open. When orders do open, click “The Candy Shop" in the menu. Then choose your size of Pick n' Mix (½ lb, 1 lb, or 2 lb) - or choose Chocolate Pick n' Mix, if you're a chocolate lover. From there, pick your candies from the lists, click “Add to Cart” when you’re finished, and complete your purchase! Make sure to check out the product description for rules and tips before ordering!
How often do you get new candy?
We are always on the lookout for new and exciting gummies and chocolates to add to our menu. While we can’t fulfill every request, we do welcome suggestions and will happily look into add them to our existing inventory!
What are BUBS?
BUBS are a Swedish foam gummy. Think a marshmallow-meets-taffy, so soft enough to rip with your fingers and not get stuck in your teeth. They come in sweet and sour options - all of which are unique and delicious!
Why aren’t BUBS in stock?
You may have seen Swedish candy go viral on TikTok in the last month or two, which has caused demand to skyrocket for BUBS. Since we import the candy directly from the creators themselves in Sweden, BUBS drops are dependent upon what’s in stock and how long it takes to clear customs. We only release what we know we have in stock to make sure you don’t have to wait 6-8 weeks for your delicious Swedish candy!
What do the gummy eggs taste like?
It depends on who you ask! The official flavor is “tutti frutti,” but some people think it’s “berries and cream” while others think it tastes a little like butterscotch. Regardless, they’re super soft and delicious, so you’ll have to give them a try and let us know what you think!
What’s your favorite candy?
Kelly’s favorites are the green apple Crocodile Hatchlings, the sour strawberry Pink Pigs, and the BUBS Sour Bubblegum Skulls!